Smart Meter readings

I am unable to read my Smart\meter to change from Ovo to Bulb. The only readings I can pick up is : Electricity 3.68 kwh and gas : 22.52 kwh

I need help

Hi @freeman29 give this article a look over -

That should help you!

If you’re still experiencing issues, send us a photo of the meter to and we can help you there!