Thanks for getting in touch with us about your issue.
So after looking into your account, it looks as though your electricity meter has disconnected from your home area network (HAN).
I’ve just sent a request off to the DCC (Data Communications Company) to reboot your home area network to re-connect your electricity meter.
This can sometimes take 2-4 weeks purely because we’re unable to communicate with your meter directly.
We completely understand your frustration and if you would like to submit a complaint, please don’t hesitate to send an email to our complaints department firstname.lastname@example.org