I moved to you from Utility Warehouse and had smart meters installed by them. Can you let me know how you plan to upgrade/ replace these?
Hi @Brian_Roe - Thanks for getting in touch!
We’re planning to offer all our members new, better smart meters when the second generation smart meters become available in mid-2018. Until then, I’m afraid we can’t upgrade or replace your meter with a different smart meter, but we’ll be in touch as soon as we start the 2nd-generation smart meter rollout
Hope that helps,