I almost agree except I think it should be at the top of each page.
I think the vast majority of the posts on this forum are best dealt by the poster contacting Bulb direct rather than one of us pointing to them to the contact details or waiting for the Bulb team to visit the forum. Having a “contact us” link on each page would possibly eliminate this?
Both seems like a good idea then.
If a decent FAQ was in a location that users looking for help ended up at, most of the queries on the forum wouldn’t end up on the forum or with Bulb support.
From the main community page:
This is a step in the right direction, but it implies that if none of those answer the user’s problem, they should ask the community.
Perhaps “Check out more frequently asked questions” should be the line below.
With a decent forum, all of these queries that ask the same question could also be grouped into the same discussion thread, vastly reducing the number of threads people might have to look through to find an answer.
We all know the search function is useless too.
Basic searches come up with mostly unrelated posts. I’m guessing it searches by individual words, maybe with some weighting? Anything with “meter” in it just brings up pretty much the same recent posts.