Having to resort to the forums as I’ve still not have this issue dealt since September 2021.
Essentially our Smart Meter has been broken since September of 2020 and unbeknownst to us Bulb have been using estimated reads instead as a result.
We also noticed black tar like liquid dripping from the meter and had someone from the UK Power Networks come fix it, we do not know if that affects our situation either.
Two Bulb staff have already pushed through a “remote reboot” of the Comms Hub that talks to the IHD to no avail and the thing still shows only the Gas readings and nothing else.
I haven’t been checking meter read page, as I thought the Smart Meter would do it all for me and was only just told the Smart Meter was broken and taken estimates via email on the 22nd September 2021.
15 months of estimated reads from September 2020 to December 2021 with no notification from Bulb until September 2021, and the smart meter’s communication still hasn’t been fixed 4 months later despite constant communication with Bulb to do so.
On the 29th November 2021 we received a bill for a ridiculous sum of £557.31 as a result of Bulb finally realising the issue and decided to send a catch up bill due to their own estimates being wildly wrong.
And with no follow up email or anything, just expecting me to pay well over half a grand out of the blue through no fault of my own.
I’ve emailed several times since the initially realising, first on the 29/09/21, again on 01/10/21, an online chat on 29/11/21, following up again 29/12/21 and two more times this month 04/01/22 and 17/01/22 with little to no response.
I’m extremely disappointed by the level of customer service I’m being provided, especially after being dropped such a large bill and after receiving yet another bill today for £166.81, with £112.98 of that being electricity.
I literally have no idea how we are using so much electricity compared to last year even with the price hike and worried its something to do with the meter going awry, with no way of knowing due to the meter being estimated for over a year now!
- I want the Smart Meter to be fixed so I can actually see what my electricity usage is.
- I need someone to take a look at the meter (without me having to pay for a callout charge) and/or corroborate past data to see if something dodgy is happening with the meter and why to me it’s clocking such high electrical usage.
- To resolve this large sum of debit that has accrued on the account - particularly in whether this situation comes under the “back-billing” rules, whereby a supplier cannot send you a bill for energy you used more than 12 months ago.