I had my SMETS2 installed by Siemens at the end of May. As it stands today, other than supply acting as before, the smart meter element is still completely redundant.
The gas stopped working in August and to their credit Bulb had a Siemens engineer out within 3 hours to asses the problem, whereby they replaced the gas meter. At the time the engineer advised that the original units (electric & gas) had never been “fully commissioned” so whilst they were working for supply they would never work for purposes of smart metering. He then attempted to commission both units again but was unsuccessful in the time he was there and had to leave for another job. He advised I should call Bulb to request they organise another engineer visit to commission them properly. So I called Bulb, only to be told that they were working on “remote commissioning of units” and I should just wait for everything to start working.
Well, here we are on the 1st Sept and nothing has changed. Am I being given the right advice here i.e. has anyone else had their meters commissioned remotely or am I simply being fobbed off?
Thanks in advance