Ok, trying here as I’m having no luck via email. I had a smart meter fitted back in September last year, and the experience has been anything but smart. I’ve spent so many hours of my life back and forth to support because of bills not being generated, readings not being received etc etc.
I haven’t had a statement since May, despite readings showing in the account. I raised a support ticket/email nearly two weeks ago, got a response saying there was a bill failure on my account and it would be sorted in a couple of days, and that my complaint would be closed in 14 days. Well I emailed back last week to say I still had no bill, and I’ve had nothing back whatsoever from that email.
I’m over £600 in credit. All I want to do is have monthly bills generated automatically and pay them. Is that too much to ask? It was far simpler and more seamless when I had to submit my own readings - never had an issue before this smart meter.
Every time previously that this has been sorted out, I’ve been told the underlying issue has been resolved and so it shouldn’t happen again, but this seems to be a recurring problem.
Is there anyone who can get some eyes on this from Bulb?