Hi, I have a landis+gyr e470 smets2 5424, with green and grey buttons. Clicking the green button does nothing, no lights, no change in display. The display itself shows the following:
V38.03.10.02
b2/5530
The unit stopped sending smart readings last year and has been on estimates since. I contacted Bulb in January and they said they would organise a replacement, still not heard back.
Has anyone seen this issue before? Maybe there’s a button combination to recover from it?
I believe the meter is kaput. They will keep conning you with estimated readings until the meter is replaced
Hi @_Dave 
Welcome to community and thank you for posting.
It sounds like your meter has a firmware issue, I can see we have sent all of your details to our metering team so we should hear back from them soon with a meter booking date. The team will contact you directly with these details.
In the meantime, please do let me know if there was anything else you needed assistance on.
–Suki 
The details were sent to the metering team in January, 4 months ago, not heard anything yet.
Hi @_Dave
Thanks for your post,
I can see this is being re-raised with the metering team by my colleague.
Let me know if you need any more help on this
E
@Ele_at_Bulb Ideally I want the meter team to contact me to arrange a visit, this still hasn’t happened