Hi @danbown, firstly welcome to the Bulb community.
I can see that you previously had a complaint open with my colleague and that our Smart team looked into this and attempted to re-commission your electricity meter. Unfortunately, this wasn’t successful, so we weren’t able to get your meter connected to the smart network.
We are aware of the issues affecting meters and are working to fix these as an industry, as this same issue can affect meters installed by other suppliers too, but I appreciate that it’s frustrating that you will still need to supply us with monthly meter readings, so I’m sorry about that. As soon as we have a fix for this, we’ll be rolling it out to our members.