Sometimes it takes a few days for the in home display to get started. If after you’ve waited a few days it’s still not working we’ll need a few bits of information from you so we can try and get this sorted.
If you email us at firstname.lastname@example.org with:
- a photo of your in home display
- how long ago you noticed the message
- and whether the in home display gave live usage after the installation and has since stopped displaying anything
we can take a look at your in home display.
If you have a slightly different problem where the display is showing only one fuel either the gas or electricity we’ll need the same information emailed to us as above.
Sometimes there are other issues that can cause the display to work incorrectly like thick stones walls which can reduce the range of the display.
When we get this information we can try to get this sorted for you.