So I had to change my router due to it being faulty. About a week later I keep hearing a beeping and find out that it is the smart meter which needs to be connected to the new network. When you change your router there is always a long list of devices you need to hook up.
I orginally got the smart meter from British Gas (Geo Trio 2) and has been happily working along with Bulb for the past year.
Now I am relatively good with tech but this smart meter has me stumped. There is no network options in settings of anything like that. I have tried resetting but to no joy.
So my first port of call is good old google and youtube, to my shock there was actually no help. I even went on the manufacturer’s guide, that says there is an option in settings that just isnt on my device.
I tried to get in contact with bulb customer service as a good customer I just wanted some help and guidance about to do. After a chat where the guy basically didnt speak to me for about an hour he said he would email later in the day. 5 hours later (fair enough) I get an email with a link to the standard ‘How to connect your smart meter’ which I have seen on the site and is sadly not relevant as, as I had made them aware, the meter wasnt the same as in the guide.
I did a further chat and was told the same things, check the on site guide or google it. No real attempt to help.
I work in a call centre and certainly dont want to be ‘one of these guys’ I know that times are tough but honestly, I would be in serious trouble to give this level of serivice. For a brief second thought about leaving but not to overreact thought about it, as i like the company, and just want some help with my issue.
