Smart meter with sloped gas box

Received an email to book a smart meter installation but when I got to the bit that asks if my gas box is outside with a sloped lid I answered yes and was told that installation not yet possible. I spoke with an installer last month who was doing my parents house and he told me they do the sloped lid ones all the time… what am I missing?

Hi, have you managed to get an answer yet? Ta

Unfortunately not, was just told to check again in the future but not looked in a few months.

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Thank you, I’m waiting for the email answer from Bulb regarding this