Smart Meter

We already have smart meters provided by British Gas, but the monitor no longer communicates with the smart meters since we have switched over to Bulb. How do we resolve this? Thank you.

Hi @naila4342.

I’m afraid the monitors often stop working when you switch. Not to worry, you can read your meter manually by going to the meter itself. Please have a look at this guide on how to read your meter: https://support.bulb.co.uk/customer/portal/articles/2805466-how-do-i-read-my-meter-

You can submit your readings online. We will be rolling out smart meters from summer next year, so keep a look out :slight_smile: