Smart meter

Ive just switched to Buld. My previous supplier installed a smart meter. Since last week the monitor doesn’t display anything. I know we might have lost some functionality but worried meter may not be calculating our usage.
Is there anything i should do from my end?

Hey @adreid22 - thanks for getting in touch!

It’s not unusual for smart meters to go blank after switching to a different supplier, but it should still be working. Here’s a quick article we wrote about how to read your smart meter, as some of them are pretty confusing!

If you still can’t get anything to come up, please send a quick email to and we’ll get everything sorted asap :slight_smile: