Smart meter

Seems the smart meter date keeps getting pushed back and back, it’s quite high up on our priorities, feels a little bit like we are being fobbed off a little. I understand you are waiting for Gen 2 etc but can I have a more procise date please. Thanks

Hi, @Philm :smiley: We’re on track to start rolling out second generation smart meters by the end of 2018.

The timeline has been pushed back from the original plan of January this year because of industry-wide software delays that impact all suppliers. This software, which is commissioned by the Government, is still not functioning as it should. Unfortunately, all energy suppliers are waiting for this software to be fully functional before installing second generation (SMETS2) smart meters in larger volumes.

We will be in touch as soon as we can to install a smart meter for you- we are also looking forward to getting the rollout underway.