Smart meter

Hi I had a new smart metre last month but when I’m now trying to check out my daily usage I can’t get either the joint fuel or just electric. I am only ably to check gas usage. I have tried many times but the instructions in the book don’t get the info I need I think the metre is broken. If you could please advise. Nothing happens when I click the electro icon of when I click three times in joint fuel

Hi @Tizzy

Thanks for getting in contact with us, and we’re sorry to hear about the issues with your in home display.

Please could you send us an email at to let us know what the issues are with your in-home display, and with pictures of the display please?

We’ll then send this information to our smart team who will be work on a fix for you