Smart meter

I had my smart meter fitted five weeks ago. Whilst the gas readings/display work the electricity has never worked. I’ve contacted bulb a couple of times but not heard anything. How long does it take to start working?

Years,

Bulb technical staff are incompetent

Bulb Tech: turn it off and on again
Customer: Yeh that didn’t work
Bulb Tech: turn it off and on again in another month, closes call