smart meter

Hi my name is Radina Dinova for one month I am your client I am happy for now but there is one problem I have a smart meter and the first time I took the wrong data maybe now I cannot give the new data because I cannot understand it. I want to ask you not smart meter workers because it is very different and I do not know what to do help me thank you

if i need to order a new smart meter or you give me advice on what to do

And another question I got when I joined your company you had to give me 50 pounds but I still haven’t received them why

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