Hi Mark Welcome to Community
I am sorry to hear about the issues you are having with your smart meters. I have taken a look at your account to see what is going on. We have lost connection with your electricity meter and so this is why the readings are no longer sending.
To fix this I have requested a reboot of your smart meters communications hub. If you live in or South of Manchester, the reboot will be complete in 2-3 weeks. If you’re North of Manchester, it will be six weeks.
Your smart meters and IHD should go back to normal after the reboot completes. If you don’t see any improvement after this time, please let us know.
Your gas meter was not commissioned when it was installed and so this is why we have not been getting any readings. At the moment we are unable to remotely commission your gas meter so for the time being you will need to submit manual readings. This is something that is being worked on and so hopefully we will get your gas meter connected in the future.
I have linked an article about What makes smart meters ‘smart’. This provides a bit more info about how the meters get connected.
Do let us know if you have any other questions about this!