Smart meters and payment methods. What choice would you make?

We’re really excited to be working on our smart meter project. We are reviewing how members manage their Bulb account and the potential changes having a smart meter could bring. This includes how members pay for their energy.

We have lots of choices to make. We want to make sure that we build something that works for everyone.

It would be great if you could complete this quick preference survey. It will help us understand what our members want.

www.1000minds.com/go/smartmeter

Thanks, Beth (User Research)

Ps. Any questions, please just let me know.

Misleading header. I read this to be about opinions on Smart meters, in fact it hasn’t really got anything to do with them as the survey is about payment methods which could apply to any type of metering.

Agreed with @scudo that the title is a little misleading.

The questions also seemed a little leading.

On a less related note, why the change of survey site? Are you now paying for 1000minds?

Hi @scudo @mowcius. Thank you for your feedback, I’ve now updated the title. Hope it’s clearer that this is a survey to help us understand what choices our members would make about smart meters and payment methods.

@mowcius Our normal site is great for common question formats and we’ll continue to use it. We’ve just changed survey tool on this occasion as we decided to use choice modelling. We thought this was the best method to answer the questions we had around member preferences. We’re thankful for 1000minds (which was developed at the University of Otago and specialises in decision and choice tools) for giving us free access for this project.

We're thankful for 1000minds (which was developed at the University of Otago and specialises in decision and choice tools) for giving us free access for this project.
That's pretty cool. I hope you can get all sorts of fancy graphs out of it! (maybe on some more complex future surveys though...)