Smart Meters in ground level boxes

For over a year I have been denied a Smart Meter because my gas meter is in a ground level box. My neighbours with identical set up have them so what is the issue for Bulb and when will it be resolved?

Hi @TimJ :wave: and welcome to Community :partying_face:

I’m sorry for the difficulty you’ve had booking in a smart meter exchange. At Bulb we use third parties to undertake our meter exchanges. Unfortunately, we are currently without a third party able to exchange semi-concealed gas meters to a smart meter.

However, you can still fill in this form: Bulb account and you will be offered to join our waiting list. Our Smart Rollout Team will contact you when there’s a slot available.

I do apologise for not being able to give a specific date but we are hoping that we can get these meter jobs in our portfolio soon.

– Luke :bulb: