Smart meters - incomplete job

I arranged for the installation of smart meters on 6 January 2022. However, the engineer could only replace my electricity meter, saying that my gas meter was a “medium flow” meter and he was only able to work on “low flow” gas meters. I was told that Bulb would be in touch to arrange another engineer appointment to replace my gas meter, but I am still waiting. I had emailed Bulb through their website on 18 January, 3 and 17 February and 2 April, but have had no success in getting any positive response. Has anyone else had this situation, and if so how was it resolved?

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Hi @Bobcat :wave:t4:

Thank you for posting and welcome to community.

I can see my colleague has replied back to your email. Can you send us an image of your gas meter so we can review and book you in as soon as possible.

–Suki :hibiscus:

Hi Suki. Thanks for your reply. I have this afternoon sent your colleague, Wahkean, an email with photos of my gas meter in the hopes that this matter can be progressed. I look forward to hearing from either of you soon. Thanks.