Well, Bulb, we’re about 18 months into no readings from my smart meters, and none of my calls, emails or messages so far have managed to get you to fix the problem. It’s just estimate after estimate, and every bill is guesswork. My more recent emails have gone entirely unanswered.
I seem to be in significant credit so I will be asking for a refund, and I’m considering cancelling my direct debit until you get it sorted. I’ve had enough, frankly, and I can’t tell you how disappointed I am with the lack of action on your part. All I want is for you to collect the readings from my smart meter. Surely, a year and a half is enough to sort that out?