Bulb Energy arranged for smart meters to be installed on 4 April, 2019 and to date I still get no data hand-off to the In-Home Display (IHD).
During another conversation with your Customer Support on 30 January, they were going to request the Smart Team to re-boot the Home Area Network (HAN) as my IHD constantly re-boots itself 7 or 8 times an hour.
You’ll understand my patience has somewhat waned as it’s more than two weeks I’ve been waiting for the Smart team to apparently re-boot the HAN.
For information my IHD has been displaying ‘Waiting for current data’ for almost a year.
What can I do to ensure this is resolved sooner rather than later?