I have smart meters installed for both electricity and gas (previously installed by British Gas). Having checked these using
smartmetercheck.citizensadvice.org.uk/energy_tool, I now know that these are still older SMETS1 meters, but the IHD seems to be working fine, so I’m guessing the meters are functionally OK.
However, it seems like the gas meter is correctly sending readings, but the electricity meter isn’t—or at least isn’t sometimes… or is sending them on a different schedule?
In the Bulb mobile app, I can only see an energy usage tab for gas; there isn’t one for electricity, so no usage graphs are available. But then under Readings, there are a bunch of readings for electricity, with a type of ‘Smart’ (which I didn’t enter, so they must have come from the smart meter).
And then even more confusingly, last month the app asked me to submit an electricity reading manually. But normally I can no longer submit readings manually through the app or website, which I assumed was because it should all be done by the smart meters and manual readings would interfere with that.
Can someone help me understand what the current situation with my meters actually is please? Are they going to be upgraded, or are they in the process of being upgraded? Should I be submitting manual readings or not?
Any help much appreciated!