Smart Meters

I am considering using bulb as my supplier. I have smart meters fitted and would like to know if I cold pay monthly by variable debit.
many thanks .

Hi @andrewh. We’re delighted you’re thinking of switching to Bulb!

First thing’s first. For now, we are not able to remotely read your smart meter like your current supplier. You’ll need to read the meter manually and submit the readings in our online portal.

This is because the smart meter you have installed is first generation and unfortunately each different make of first generation meter requires a different piece of software to communicate with it.

The good news is that second generation meters are not far off and will communicate through a central system (getting rid of the need for lots of software!).

Ofgem have plans to make first generation smart meters compatible with the central system, but this functionality won’t be available until late 2018. At Bulb, we’ve made the decision to wait and only install second generation meters for our members so they can be confident that if they choose to switch to another supplier their smart meter will still work.

Secondly, regarding payments. At Bulb we take a fixed payment in advance for the month ahead. So the first payment is taken on the day you switch. At the end of the month we send a statement summarising your usage based on meter readings, the cost of the energy you used, and the balance on the account. The reason we do this is so we can buy energy more effectively, saving you and all our other customers money.

Hope that answers your question. Let us know if you’ve got more :slight_smile: