Smart meters

When I moved to Bulb from British Gas I had a smart meter and knew that you could not read it. Not a problem I thought, BG however switched it off so I cannot use any of the benefits especially reading the meters myself. Is this normal?

Hi @Hovis1944, you will not be able to use the in home display, but there should be no issue with you reading the actual smart meter itself manually.

This is normal.