Smart Meters

Is there any update on Smart Meters yet? You said in 2017 that roll out was early 2018. We are now mid 2018!

Hi @icowden
We aren’t offering smart meters just yet but will be rolling out smart meters to our members from late-2018.

This is because currently only first-generation smart meters are being installed in the UK right now. If we installed one of these on your wall and you changed energy supplier you wouldn’t always be able to use the smart meter’s functionalities.

We think it’d be a bit unfair to do that to our members, so we will begin installing second-generation meters as soon as we can get them and they will be able to communicate with any supplier.