Smart meters

I would like to have smart meters installed for gas and electricity. When could that be undertaken?

We’re on track to start rolling out second generation smart meters by the end of 2018.

The timeline has been pushed back from the original plan of January 2018 because of industry-wide software delays that impact all suppliers.

This software, which is commissioned by the Government, is still not functioning as it should. Unfortunately, all energy suppliers are waiting for this software to be fully functional before installing second generation (SMETS2) smart meters in larger volumes.

We will be in touch with you as soon as we can to install a smart meter for you.

“This software, which is commissioned by the Government, is still not functioning as it should” — It almost goes without saying! :stuck_out_tongue: