smart meters

can I have my old type meters re connected I think the smart ones are not working properly

Hi @koikarp123 thanks for the message. Here’s an article that might help you to get the read from your meter:
https://help.bulb.co.uk/hc/en-us/articles/115001232832-How-do-I-read-my-meter-. Please give that a go and if this doesn’t work then give us a call on 0300 30 30 635 from Monday to Friday (9:00 am to 6:00 pm). Cheers, Freddie