Smart Reader NOT working

Hello,
I have now a smart reader since May and I was told that the reading will be now taken automatically. Unfortunately this does NOT happen, Bulb always estimates my reading. I have asked to look into it but nothing happens they cannot fix it. It is utterly useless to have a smart reader when I still need to provide them the reading. Also this little box which shows my consumption also doesn’t really work. It always gets stuck and doesn’t show anything anymore. It is a complete fail! The smart reader is the second generation so I thought things would go smooth but I guess Bulb is just not there yet. Really sorry to see that since I like them but thinking to switch soon since the server with the smart reader equals Zero!

Thanks,

Alex