I had my smart meters fitted a couple of weeks ago. All worked fine with a working in home display as well. I immediately submitted a request on the Bulb website to move to the smart tariff. Kind of logical you’d think after getting the smart meters.
I followed up today as nothing happened after submitting the form - no email, nothing on the account page, etc…
Bulb DO NOT yet support the smart tariff with SMETS2 smart meters!
Apparently the smart tariff is only supported on SMETS1 meters right now, which Bulb aren’t even installing.
The supervisor I spoke to (very helpful and knowledgeable) said that Bulb are working towards getting the smart tariff available with the SMETS2 meters, but he can’t give a date.
He agreed that there should be clear and prominent wording on the website that before you try and sign-up for the smart tariff that it’s not available unless you have a SMETS1 meter. He’s feeding this back to the smart meter team. He also agreed that when it is available Bulb should contact all their SMETS2 customers and let them know.
I understand Bulb need time to develop new services given the delays by the smart meter companies, but I really don’t understand why they can’t clearly explain on the page where you sign-up for the smart meter tariff that it’s for SMETS1 only. Also, why this isn’t mentioned on the smart meter sign-up page so it’s clear the smart meters currently only enable remote meter reads and an IHD.