@“Eleanor at Bulb” - thank you for the update. I think Bulb is a fantastic company and I can only guess at the levels of frustration that the smart meter rollout must be causing you all internally. The discrepancy wasn’t between this forum and the online content. It was that I was being told directly by a member of your customer team that I could have the smart tariff with a SMETS2 meter and that she had checked this with the smart meter team. I think the gap is properly educating your contact centre team on this.
@mowcius - my understanding is that suppliers get meter reading data via the DCC for SMETS2, and that this data is a consistent format (canonical) regardless of meter supplier? I think the principle of meter portability is good, but the challenges are going to be operational - e.g. Bulb will have a contract with a 3rd party (probably) to do meter maintenance, which will work great where it’s an L&G meter that Bulb has fitted, but what happens when a Bulb customer has a problem with a Liberty, or Secure, or Siemens (et al) SMETS2 meter fitted by someone else … will that 3rd party company really be able to service all makes and models of SMETS2 meter, or will the number of meter swaps go up due to the practicalities of managing a mixed estate?
I’m somewhat involved in SMETS2 from the payments side of things (in real life, I’m the CTO of a company called PayPoint). We’ve been testing prepay meter top-ups literally for years with a number of energy companies and the operational behaviour of SMETS2 meters in the lab and in the field varies quite a lot between manufacturers. Some of the gas meters take ages to ‘wake up’, for example, which is a bit of a pain when you’re trying to top them up with a payment.