I joined Bulb recently, I left Scottish Power and still have their smart meter and display.
Firstly, I completely understand that the situation with older smart meters is complex, a bit of a mess and is not Bulb’s fault. I wasn’t expecting Bulb to be able to use it, at least not straight away anyway. The display continued displaying Scottish Power’s tariff after I’d switched to Bulb, which didn’t surprise or worry me.
I then joined Bulb’s “Smart” tariff shortly after this. Within a day or two, the smart meter display started displaying Bulb’s tariff, including the correct daily rate, the right unit rate for the time of day and I even get a countdown time until the next tariff switch, all very impressive. Great, I thought - since then we’ve been running the washing machine at night, avoiding showering in peak time etc etc.
Then I received a bill from Bulb, which makes no mention of this tariff and is based on the standard tariff and an estimated meter reading.
I’ve contacted Bulb by email, but I’m just getting vague standard replies about the general smart meter situation, stating that Bulb can’t communicate with older meters (the standard overall situation that I already knew about). Not even a mention of the Smart tariff.
Clearly Bulb can communicate with my meter, as they’ve managed to completely reprogram it with the variable tariff. But Bulb billing don’t seem to have any knowledge of this tariff.
Can anyone please explain what’s going on here? What tariff am I on, are we wasting our time using off-peak power and, if I am on a standard tariff, can Bulb reprogram my meter to display the standard tariff that I’m actually paying for?