SmartThings App is not showing any usage data

I am unable to view any usage data in the SmartThings app. I’ve followed multiple times all the instructions here: https://help.bulb.co.uk/hc/en-us/articles/360034651651-Setting-up-SmartThings-Energy-Control-STEC-

Have had no success for 3 months now (when the smart meters where installed). The app just says “No data” for gas, and “0.0kwh” for electric. I was trying to use the SmartThings app, as the main Bulb app is not showing usage for me.

Screenshot: https://cln.sh/vQtpnm

Has anyone else had the same problem?