SmartThings App is not showing any usage data

I am unable to view any usage data in the SmartThings app. I’ve followed multiple times all the instructions here:

Have had no success for 3 months now (when the smart meters where installed). The app just says “No data” for gas, and “0.0kwh” for electric. I was trying to use the SmartThings app, as the main Bulb app is not showing usage for me.


Has anyone else had the same problem?