I’ve raised this a couple of times with support but never got an answer.
I live in a new build property. British Gas installed a SMETS2 meter but it was never commissioned and I was never supplied with an IHD. I moved to bulb last year and have asked to an IHD. Initially I was told this wasn’t possible but upon asking to raise a complaint, I was told it needed to be commissioned and would be done on the next batch.
I chased it again but no further forward.
Anyone have any ideas? Also I’m sure bulb promised to credit customers when they failed to respond to emails in time - have I just imagined that or is that a thing?