Giving it upfront…I work for another energy supplier.
Having a bit of an ongoing saga at the minute with my SMETS2 Gas Meter and PPMID. They were previously installed by BGas and are L&Gs for both fuels (E470 & G470) with an EDMI Comms Hub and a GeoTrio 2. The electric meter is a High Noise L&G.
However since moving to Bulb, my PPMID hasn’t recorded any usage at all for the gas since I joined on the 2nd of September. Bulb have apparently rebooted the Comms Hub via the DCC and can take up to 6 weeks and as I am in the ‘North’.
I’ve spoke to my own contacts at the DCC for advice and how long it should take and they’ve explained it shouldn’t take as long as this, which I already knew.
I’ve asked for Bulb to get Siemens out seeing as they are the MOP now to either investigate a Comms Fault and put a new Comms Hub and PPMID in but they seem hesitant to do so.
Also I’m in the position now that as Bulb have ‘rebooted’ the Comms Hub, my online account hasn’t got any meter readings since the 4th of September.
Has anyone else had issues with SMEST2 that were installed by another supplier?