If you have read any of my previous posts you will be aware that my experience with Bulb has been less than good, in fact i am desperate to move away but until i get my account sorted i am forced to stay. Things got so bad that i raised an ombudsman complaint, they di find in my favour and Bulb will now have to pay me a very small amount for my trouble. In all honesty i get the feeling that someone somewhere has calculated that the cost of the fine is still better value than investing in a decent support ecosystem for the beleaguered staff, whose life must be hell at the moment. The Ombudsman did force Bulb to respond to my specific complaints, the email actually arrived 2 days before the ombudsman’s decision!! not sure how but not too bothered, i have copied the email below, the most interesting fact is that the readings are only taken once a month at the moment… seems to be counter intuitive with SMART, i had believed that they took a reading every minute or so. Anyway, i urge you to get in touch with the ombudsman as Bulb need to be forced to treat customers better
Louis W. (Bulb Help)
Aug 7, 16:22 BST
We’ve had word from our smart team on how we may be able to read your smart meters automatically.
Part of this fix involves taking smart meter readings from your meter once per day, as opposed to once per month which we currently do. This doesn’t require any extra effort on your end, it means that the usage you see on your account will be more precise in future, and of course should mean that these readings show up on your bill from now on.
We don’t want to make any changes to the way that we read your meter without your permission. So please let us know if you’re happy for us to change this meter reading frequency from monthly readings to daily readings or not. If we don’t hear from you in a week we’ll assume that you’re OK with this change.
We’re really sorry to hear that the in-home display at your property is only working intermittently at the moment too. As you’ve discussed with Chris / William, from our end it should be working now, so we think this is one of the cases with manufacturer issues. We’ve raised these with the manufacturer, but for the meantime I’ve added you to our list of affected accounts so we’ll post you an IHD device ASAP to try and get this sorted.
You also mentioned you’re still unsure about your billing. We can assure you that the bill generated and sent to you today is accurate and up to date - All the relevant information is in the PDF attachment. If you’d like to go through the charges on the phone then please let me know what day of the week and what time is best for you and I’ll give you a ring to discuss it in a bit more depth.
Please let me know if you have any questions.
All the best,
Louis (Complaints team)