Someone has told me that I have cancelled my direct debit and i havent but it has still paid it to y

This is rubbish you cannot even ask as simple question or get an answer from anybody what help is this?

Hi @BunnyHumper, as I mentioned on your other thread, this is a community forum so isn’t very instantaneous.

You’d be best off phoning (0300 30 30 635) or using the web chat (here, bottom right icon) for a more instantaneous response.