So I signed up to Bulb on the 15th of February 2018, and was given a transfer date of 8th of March 2018 for both gas and electricity from British Gas to Bulb.
My electricity account transferred over successfully, however, on the 25th of February I received an email from Bulb - indicating British Gas’ objection to my gas transfer till I cleared my balance with them.
I cleared by balance with British Gas on the 27th of February and was told by them that my gas account would now be moved over.
On the 3rd of March I got an email asking for my ‘first meter readings’ from Bulb.
I tried to submit the readings via the Bulb android app but there was only an electric meter reading option and no gas option. So I called Bulb and was told that it was due to British Gas objecting my transfer and my gas supply was still with British Gas. I told the call handler that I had already cleared the issue, at which point the call handler checked the system and informed me my gas would now be transferred at some point in late March. Soon after the call, the option to submit my gas meter readings became available on my android app.
Since then I’ve been submitting my meter readings each month for both gas and electric via the app. However, I’ve noticed today (6th of May 2018) that those readings are not being recorded under my Bulb account, and because they have not been recorded, apparently British Gas still supplies my gas and is charging me for gas usage at their standard high cost tariff prices.
Now for my current predicament - I’ve been paying the fixed monthly direct debit to Bulb each month, for three months now, for both gas and electricity, meanwhile quietly accumulating a bill with British Gas for gas usage…
I’m now frustrated on multiple accounts:
My switchover to Bulb was not smooth - Bulb did not notice British Gas had given my account the green light to be transfered over automatically, I had to call before any action was taken, thus delaying my transfer.
I have to physically read my energy meters and then give you their readings, and even when I do so on the app that Bulb provides, Bulb fails to record/ receive them.
I’ve just spent a good hour or two on a Sunday writing this post so that you’ll look at my account - why isn’t there a system in place to flag the state of my account as being a bit odd?