Noted on my bills that the Standing Charge for both Gas and Electric increased from 23p per day to 23.39p per day on what date did that increase come into effect?
@Sooty We haven’t changed the standing charge we have changed the amount of decimal places that we quote on the bills so before we just said 23p now we say 23.39.
So your billing was incorrect then ?
@Sooty We always billed to the correct amount we just didn’t show the full figures. The full figures for your standing charge have always been shown in your Welcome Pack and these figures are the 23.39p figures.