Hi, Is is normal for monthly statements to be 5 days late? Still waiting
Hi @Thisthat our statements are always sent the day before your payment. Your payment date has changed, so now your statement date has been changed too! Your next statement will be generated on the 17th March
Hello, my statement is also late yet payment was taken on the 6th March so your statement above is incorrect, could you please explain?
Thank you Vicky
Hi @1048glen the reason for that is that your payment date was changed on the 5th, just before your next statement was generated. This postponed your statement to next month.
But if you do want a bill in between those dates, feel free to get in touch via email or phone with an up to date reading, and we will run you a bill up to that day. Sorry for the inconvenience!