Statement - not updated

Hi,

When will my account update with my new statement, also my payment is still showing as pending?

Thanks

Karl

Hi @karlos321 :wave:

Welcome to community and thanks for posting.

Your payment will be showing as pending for up to 10 working days after it leaves your bank. If you check back in a few days, it’ll show as a completed payment in the Bulb account.

With regard to your statement being updated, it should be added to the Bulb account around your payment date (although it’s sometimes a few days later). I’ll just send you an email now so that I can take a look into your Bulb account specifically.

Take care,

Niamh :bulb: