Statement Query

Can you tell me why my statement is showing payments to bulb in the IN column but no amount in the OUT column for our usage. The balance is going up each month by the amount we pay and is showing as a credit. This simply can’t be correct and I would expect a debit at this time of year.

Hi @Annie123

Welcome to the community!

I have looked into your account and can see that we had an issue producing your bill.

I can see my colleague has asked you for the information that we need. I have asked them to update you as soon as possible. Thank you for your patience.

Thanks for that.