Please assist with the following. No reply yet via online support form completed a week ago, was advised by family to reach out on here instead. Loyal Bulb customer for 4 years but very concerned with recent issues.
I’m a pensioner and concerned that despite being £4439 in credit, have recently received an email advising direct debit will increase to £394.13 a month. This is clearly based on my May 2021 statement.
We have had no statements issued online since May 2021. Why is this, and will we be able to download them at some point?
There have been a number of statement corrections posted since July 2021 in relation to bills from 2020. Please clarify if this rectifies the ongoing issue of suspected overcharging we raised with customer services since at least May 2020.
The reason we had raised this was that it appeared that our bills were at least 2-3x more expensive than the quote given when we joined Bulb. Likewise, compared to what should be expected for a 4 bedroom semi-detached house with double glazing and 4 residents - two of whom are over 60.