Still waiting for compensation

I was without gas for 9 days due to an infratructure failure. Compensation was due to be paid by Cadent to me via Bulb within 20 days of the incident clsoing. The incident closed on mid February 2020. I am still waiting for compensation. I have emailed Bulb for a status update a number of times without response. This is not good customer service. Please can you contact me asap and let me know what is going on. Thanks Jo

Hi @jo_farrar

Sorry to hear you’ve still not received your compensation. We receive the compensation directly from Cadent and will then credit this to your Bulb account. Sometimes this can take longer than 20 days. I’ve checked on our system and it doesn’t look like we’ve received the payment from them yet.

I’d recommend chasing this up directly with Cadent. As soon as we receive the compensation we’ll credit this to your Bulb account.