Hi @afreeman147, firstly welcome to the Bulb community
I can see that you have made an increase to your Direct Debit amount from next month, and that amount is slightly under your suggested payment amount, which is likely why it is causing an issue on our system.
Our system works out your suggested payment amount based on your projected usage. Sometimes even though members are in credit, it suggests that your monthly payment should be more in order for you to build up enough credit over the summer, that it will cover your usage in the winter and we won’t have to increase your payments again then.
I’m happy to take a look into this for you however, so I’ve sent you an email this morning to see where you wanted your payments to be set and we can take a look at that.
Hi to you too @leftwichb38, welcome to the Bulb community to you too
With your account, I can see that we have had to increase your monthly payments a few times because the initial payment amount that we were taking just wasn’t enough to cover your usage, and it was causing your account to go into debit.
I’m a little bit confused where you have said that we added debt to your account, this isn’t something that we can do. We can only bill you for the energy that you have used, based on the meter reading that you have given to us.
Also, we base your initial payment date on the day of the month that your supply comes over to us,so we will only take 12 monthly payments each year. While you can change this yourself, it doesn’t look like you have.
I have also send you an email, so if you need me to look into anything else for you, I will be more than happy to do so.