Stop paper statements

I asked for a one-off paper statement earlier this year and now I get them every month. There is no option in the account settings to turn them off and the online chat is always busy. Can they be turned off please?!

Hi @alexanderjmitchell

Welcome to our Community page! :wave:

I’m sorry about that! I can confirm that I have now adjusted your mailing preferences, and also sent an email as a means of further confirmation that this has now been changed for you.

If you have any further enquiries, please feel free to respond to my email and I’ll be more than happy to assist you further!

Kind regards,
Diana