Looking back through my transactions I Note a series of ‘statement corrections’ back in March that gave me quite a credit and in consequence, a reduced monthly contribution. The March 12th 2020 statement then shows my Power bill as using old March 2019 meter readings. I know Bulb billing is a black art, but could you please explain what happened here. Previous bills were estimated as you would expect.
As an aside, there are no statements since March. Is this to do with COVID?
I put this query here, I have tried emailing support queries in the past and I have yet to ever receive a reply from one.