Our design team has streamlined the payments and statements screen on members’ online Bulb Accounts.
We’re making the payments and statements look a bit more like a bank statement now. We hope this will make it clearer and more intuitive. We now show the Bulb balance at the top of the page, again in the hopes of increasing clarity. As before, payments are positive because they increase members’ Bulb balance. We also now show pending payments, which should resolve some confusion about account balance when a payment is pending. As before, monthly usage shows up as negative because usage reduces members’ Bulb balance.
To change payment details, members can click the ‘Payment settings’ button. This flow subtly reorganises a member’s online account’s structure. Instead of having ‘payments and statements’ completely separate from ‘change payment details’, they’re now in the same bucket. As part of this streamlining, once a member clicks ‘Payment settings’, we combine payment date, amount, and details into one screen. We also give inline feedback on whether the payment amount covers members’ predicted usage.
A few notes on these screenshots:
- They use a fake account, hence the nonsensical address.
- We’re still testing the designs, so they may change. My goal is to start giving heads up on product changes to the Community before or as we deploy them.
Last but not least, from Monday onward, we’re going to use the phrase ‘Bulb Account’ instead of ‘MyBulb’. User testing shows this is easier to understand. Also, we feel more comfortable extending the phrase ‘Bulb Account’ to voice assistant contexts, i.e. allowing people to manage their ‘Bulb Account’ from Google Assistant, Alexa, Siri, etc.
- A housekeeping note on this is that we’ll change the URLs of the Bulb Account pages accordingly. The my.bulb.co.uk URLs will still be live; they’ll redirect to the analogous Bulb Account URL.
We are excited about these changes. We predict they will reduce confusion and help members better understand the impact of their usage and payments on their Bulb account balance. We also find the layout more intuitive.
What does everyone here think of the new layouts and designs?